Refund Policy

To preserve the integrity of the products and for the health and safety of the clients, the store credit and a refund when applicable are provided on unopened products in their original packaging and shape returned to the store in person or via a return shipment no later than 10 days from receiving a Return Authorization which is issued only when you submit the return request within 1-7 days from receiving the parcel.

You must submit your return request within 1-7 days after receiving your parcel. Please note our receiving will not accept any parcel other than from the suppliers, so the returned item will not be received without them expecting it.

A copy of your receipt is required. Store Credit and Refunds are not applied on items that are not returned to us within the specified time line. A refund will be issued for non opened merchandise only, minus a 25% administrative/ restocking fee and shipping cost. Administrative/ restocking fee may not be applied to the store credits.

In respect to the health and safety of each and everyone of our clients and for the integrity of products, hygienic restrictions, and quality control purposes, Refunds, Exchange, and Store Credits are not applicable for items surpassed the time line for returns, Special Orders, Bulk orders including more than 4 items of the same sku, Homeopathic Products, Liquid Items, Powders, Probiotics, Food Items, and Cosmetics including but not limited to: Shampoo, Conditioner, Lotion, Cream, Ointment, Soap, Aroma Therapy, Essential Oil, Massage Oil, Sun Screen, Deodorant, and or any other beauty products.

Note: No Refunds, Exchange, and Store Credits on the unclaimed, Rejected and/or Received orders containing Special Orders, Bulk orders, Zero Waste Refill Cleaners, Homeopathic Products, Liquid Items, Powders, Probiotics, Food Items, and Cosmetics including but not limited to: Shampoo, Conditioner, Lotion, Cream, Ointment, Soap, Aroma Therapy, Essential Oil, Massage Oil, Sun Screen, Deodorant, and or any other beauty products.

* For Probiotics or other sensitive items: Clients are responsible for choosing a proper/ desired shipping methods and to arrange for someone to receive the items at their behalf at the time of delivery. Late pick up, parcels left out side, or the remote addresses which would normally have delay deliveries would not qualify for return or a refund.

Note: Those parcels which were held up, rejected, returned and unclaimed or rejected packages are discarded will not be subject to any amount of refund, exchange or store credit.

Any of mentioned products getting to our store from a non supplier source will be disposed of immediately. This is to respect the health and safety of each and everyone of our clients and for the integrity of products and services.

Note: Same policies applied to the orders which requested or preferred by clients to be sent to the store for pick up rather than being delivered to their addresses.

We can not refund for opened products.

Refunds are not accepted on items returned to us after 10 days from the receiving date. Opened products are subject to 40% restocking fee and are not including shipping costs.
To start a return, You have to obtain a Return Authorization before sending back an item. You can contact us at infoff@telus.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at infoff@telus.net.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.